Terms & Conditions

Last updated: 3 November 2026

This website, nemara.shop, and the Nemara brand are owned and operated by Veer Enterprises (“we”, “us”, “our”). By browsing the site or placing an order you agree to these Terms & Conditions, together with our Privacy Policy, Refund & Cancellation Policy and Shipping & Delivery Policy.

Eligibility and accounts

You must be at least 18 years old, or use the site under the supervision of a parent or guardian. When you create an account we verify your mobile number and email with a one-time code. You are responsible for keeping access to your phone and email secure and for all activity on your account.

Our products

Nemara sells premium fashion (artificial) jewellery, handpicked from markets across India. Our pieces are made from base metals such as brass and alloy with plated, enamelled or stone finishes; they are not gold, silver or precious jewellery unless clearly stated. Colours, finishes and sizes may vary slightly from the photographs because of lighting, screens and the handmade nature of many market pieces. Product dimensions and materials are listed on each product page.

Prices and payment

All prices are in Indian Rupees (INR) and include applicable taxes (GST). Shipping charges, if any, are shown at checkout before you pay. We may correct obvious pricing or listing errors; if an error affects an order you have already paid for, we will contact you and either honour the order or cancel it with a full refund.

Payments are processed securely by our payment partner, PhonePe Payment Gateway, using UPI, debit and credit cards, net banking and wallets. Veer Enterprises does not see or store your card or bank details. An order is confirmed only when we receive payment confirmation from the payment gateway.

Orders and cancellations

After you place an order you will receive a confirmation by email or SMS. We may decline or cancel an order — for example if a piece is out of stock, the payment is flagged as suspicious, or the delivery pincode is not serviceable. If we cancel a paid order, you will receive a full refund to your original payment method. Your own cancellation and return rights are set out in our Refund & Cancellation Policy.

Shipping, returns and warranty

Delivery timelines and charges are described in our Shipping & Delivery Policy. Returns, exchanges and refunds are described in our Refund & Cancellation Policy. Manufacturing defects are covered by our 3-Month Warranty.

Use of the site

You agree not to misuse the site — including attempting to access accounts or data that are not yours, interfering with its security or operation, or using it for any unlawful purpose. Reviews, photos or messages you send us must be your own and must not be offensive or misleading.

Intellectual property

All content on this site — including the Nemara name and lotus logo, designs, photographs, illustrations and text — belongs to Veer Enterprises or is used with permission, and may not be copied or reused without our written consent.

Limitation of liability

To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for delays caused by events outside our reasonable control such as courier disruptions, strikes or natural events.

Governing law and disputes

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at the city of our registered office. We encourage you to contact us first — most issues are resolved within a few days.

Grievance officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, you can contact our Grievance Officer, Veer Enterprises at support@nemara.shop. We acknowledge complaints within 48 hours and aim to resolve them within one month.

Contact

Veer Enterprises · support@nemara.shop · Mon–Sat · 10:00–19:00 IST